Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer address, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Chayil BOSS will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.
If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of (or refund) the lost Product in compliance with the Chayil BOSS Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Chayil BOSS's investigation and sole discretion.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time after fulfilment depends on your location and product, but can be estimated as follows:
● USA: 3–5 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Do I pay Customs, Duties and Taxes
We based internationally and there are differing taxation consistency between countries. Please note that your country of residence might charge you customs duty.
[Covid-19] When will I get my order?
Our fulfillment times for all our products may be longer than usual and may
continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. We have noted some orders taking between 21 to 28 working days to get delivered.